Training Categories: See the Training menu (above right).
Help your Family History Consultants learn to assist others and answer questions.
You can help family history consultants achieve skills and competencies needed to assist family history center visitors with essential tasks. This training is usually divided into multiple sessions, according to your needs.
Signups—Get a signup list of consultants. The class size should be 10 or less in most cases.
Accounts—Make sure each consultant has an active FamilySearch account with a known password.
Trackers—Print Tracker sheets from The Family History Guide for each consultant, matching the Project being taught. Then have the consultants mark their current skill levels for each Choice as a pre-assessment.
Basics—If any consultants are new to the computer, it's highly recommended they complete several of the training links in Computer Basics in Getting Started on the website.
Access—Make sure each consultant has individual access to a workstation in the training.
Helpers—Unless the class is very small, it's recommended to have one or more helpers who are familiar with The Family History Guide who can assist consultants with hands-on exercises.
Material—Select your training material and learn it. See the Course Catalog page.
Pass-offs—Decide if you want to have individual "pass-off" meetings between classes, where consultants demonstrate their skill level on each Choice covered in the Goals.
Schedule—Distribute a schedule to your consultants with your plan of which courses will be taught.
Tips—Study the Instructor Tips in your selected modules before teaching.
Basics—Make sure each consultant has an active FamilySearch account with a known password.
Explain or teach a Choice and then allow time for practicing it hands-on. (You may want to ask for a show of hands for who would like hands-on practice or coaching when completing a Choice; if no hands are raised, you can move ahead to the next Choice.)
Coaching—Have the instructor and assistants provide individual coaching as needed during hands-on practice.
Time—Monitor the hands-on time closely. If a consultant is struggling with a certain skill, even with coaching, move ahead to the next item and arrange to cover the unfinished skill in a later coaching session.
Trackers—At the end of each Choice or hands-on, have the consultants mark on their Tracker sheets their Status for the skill. The eventual goal is to have "4" (Can Teach) for each Choice.
Pass-offs—Tell the consultants they can "pass off" Choices (get "4" status) later, in individual coaching sessions if needed. Skills can be worked on at home or between sessions.
Faster learners—To stay engaged, interested, and challenged, faster learners can read ahead to the next topic or browse extra articles in the current Choice or in the Vault. Note : Make sure the faster learners re-engage when you continue to the next topic.
After a Course
Pass out a course evaluation sheet to gather course feedback.
Have the consultants update their Tracker sheets to reflect what they learned in the training. They can keep the Tracker sheets and send you copies to monitor ongoing progress. For details, see the Track Progress page.
Provide additional coaching as needed.
Work with consultants to pass off Choices covered in The Family History Guide.
After Series Completion ...
Scenarios—Design problem-solving scenarios ("Suppose a visitor comes in and asks ...") and try them out with your training staff.
More—Explore further article and video links in The Family History Guide as a source of ongoing learning and discussion with your staff.
With successful training, your consultants should:
Understand how to use The Family History Guide to further their own research and skills.
Know how to find features and topics quickly on the website.
Use The Family History Guide to help visitors with questions and research challenges.
Know how to point visitors to resources for additional individual study.